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EVREN SUPPORT
Answers, all in one place.
Everything you need to know about Lyric, the Forever Promise, shipping, returns, and getting support.
Lyric & ownership
Using Lyric, replacing heads, registration, and everyday support.
How do I know when to replace my brush head?
We recommend replacing your Lyric brush head every three months to keep it performing at its best, or sooner if the bristles become visibly worn or frayed.
Do I need to register my Lyric?
Yes. Registering your handle activates the Forever benefits included with your brush and connects it to lifetime support. You’ll need the serial number from the back of your Lyric handle.
What should I do if my Lyric stops working?
Start a claim and tell us what’s happening. Lyric is supported for life through the Forever Guarantee, and our team will review the issue and make it right.
How does Forever Heads work?
Every Lyric includes eight premium brush heads — about two years of brushing. Registered owners can request another eight-head refill pack every 24 months, at no cost, for the life of the brush.
How much do Forever Heads refill packs cost?
Nothing. Eligible refill packs are $0, including shipping and sales tax. There’s no subscription and no recurring charge.
Do refill packs ship automatically?
No. Forever Heads is not a subscription. We’ll remind you when it’s time for fresh heads, and you can request your next eligible refill pack and confirm your shipping address.
What if I move before my next refill?
You can update your shipping address before requesting your next refill pack so your heads are sent to the right place.
What happens to Forever Heads if my Lyric is replaced?
Your Forever Heads eligibility continues with the replacement handle. You do not start over or lose the benefits already attached to your registered brush.
What does the Forever Guarantee cover?
Every kind of toothbrush failure, forever. If your Lyric stops working as it should, start a claim and we’ll make it right.
How do I start a Forever Guarantee claim?
Use the Start a claim page and tell us what’s happening. We may ask for a photo or short video so we can quickly understand the issue.
Do I have to pay shipping for a guarantee claim?
No. When shipping is required for an approved Forever Guarantee repair or replacement, Evren covers the cost.
Will I need to send my failed Lyric back?
It depends on the situation. If we need the handle returned, we’ll provide a prepaid return label and tell you exactly what to do next.
Shipping, returns & orders
Delivery timing, return eligibility, refunds, exchanges, and order problems.
How much is shipping?
Free standard shipping is included on every Evren order. Two-day shipping is available for $15 where available.
When will my order arrive?
Orders are typically fulfilled within one business day. Free standard shipping takes approximately 2–5 business days in transit. Two-day shipping refers to two business days in transit after your order ships. Weekends and holidays are not included in shipping estimates.
Where does Evren ship?
We currently ship throughout all 50 U.S. states, including Alaska and Hawaii. We also ship to PO boxes and APO/FPO addresses. We do not currently ship to Puerto Rico or other U.S. territories.
Can I return an Lyric after I’ve used it?
Yes. Lyric can be opened, tried, and still returned within 60 days of delivery. Simply discard any used brush heads before sending your Lyric back.
Is return shipping free?
For standard returns, we’ll provide a prepaid return label. The cost of that label will be deducted from your refund, and there are no restocking fees. If your order arrived damaged, incorrect, incomplete, or has another issue that was our responsibility, Evren covers the shipping costs.
When will I receive my refund?
Once your return arrives, we’ll typically process your refund to the original payment method within 1–2 business days. After we issue it, most banks post the refund within approximately 3 business days. Original expedited shipping charges are not refundable.
Can I exchange my Lyric for another color?
Yes. Contact us and let us know you’d like to make an exchange. We’ll help you return your current Lyric and place a new order for the color you want. For exchanges, we’ll refund the cost of the return label as well.
What if my package is late or missing?
If your order hasn’t arrived within two business days of the estimated delivery date shown in tracking, contact us at support@tryevren.com. If the carrier confirms that the package was lost in transit, we’ll send a replacement at no cost.
Can I return brush heads or accessories?
Unused brush heads and accessories can be returned within 60 days of delivery. For hygiene reasons, opened or used brush heads cannot be returned.
STILL NEED HELP?
We’re here when you need us.
Our team is here Monday–Friday, 9am–6pm ET. We typically reply within one business day.
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FOREVER HEADS
Fresh heads,
included for life.
Every Lyric includes eight premium heads, with free refill packs for life.
Explore Forever →