Orders are typically fulfilled within one business day. Free standard shipping takes approximately 2–5 business days in transit. Two-day shipping is available for $15 where available and refers to two business days in transit after your order ships. Weekends and holidays are not included in shipping estimates.

We currently ship throughout all 50 U.S. states, including Alaska and Hawaii. We also ship to PO boxes and APO/FPO addresses. We do not currently ship to Puerto Rico or other U.S. territories.

Yes. Lyric can be opened, tried, and still returned within 60 days of delivery. Simply discard any used brush heads before sending your Lyric back.

For standard returns, we’ll provide a prepaid return label to make sending your order back easy. The cost of that label will be deducted from your refund. There are no restocking fees. If your order arrived damaged, incorrect, incomplete, or has another issue that was our responsibility, Evren covers the shipping costs.

Once your return arrives, we’ll typically process your refund to your original payment method within 1–2 business days. After we issue the refund, most banks post it within approximately 3 business days. Original expedited shipping charges are not refundable.

Yes. Contact us and let us know you’d like to make an exchange. We’ll help you return your current Lyric and place a new order for the color you want. For exchanges, we’ll refund the cost of the return label as well.

If your tracking hasn’t updated or your order hasn’t arrived within two business days of the estimated delivery date, contact us at support@tryevren.com. If the carrier confirms that your package was lost in transit, we’ll send a replacement at no cost.

Unused brush heads and accessories can be returned within 60 days of delivery. For hygiene reasons, opened or used brush heads cannot be returned.